Refund policy

Refund Policy

Last updated: October 2, 2026

We want you to sleep better. If you don't, we'll make it right. This policy explains our 30-Night Guarantee, how returns and refunds work, and what to do if something goes wrong with your order.

Our 30-Night "Sleep Better or It's Free" Guarantee

Try any Clockout product for up to 30 nights from the day your order is delivered. If you're not happy with it, email us and we'll refund the product price. No need to send it back.

  • How to claim: Email hello@clockoutsleep.com within 30 days of delivery with your order number (for example, #CO1001) and a short note about what didn't work for you.
  • No return needed: Most of our products are personal-care items, so we don't ask you to ship them back. Please keep or recycle them.
  • One claim per product per customer: The guarantee covers the first purchase of each product per customer or household. It doesn't apply to repeat orders of the same product or to subscription renewals after the first delivery.
  • What gets refunded: The price you paid for the product. Shipping fees are not refunded unless the problem was our mistake.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or give you a full refund, including shipping. You won't need to return the item.

Lost or delayed packages

Most orders arrive within 7–12 business days after they ship. If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 25 business days of purchase, contact us and we'll either reship your order or refund it in full.

If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then contact us within 7 days. We'll do our best to help.

Order cancellations

You can cancel your order for a full refund within 12 hours of placing it by emailing us. After 12 hours, your order may already be on its way to you. In that case, you're still covered by our 30-Night Guarantee once it arrives.

Subscriptions

You can cancel your subscription at any time before your next billing date from your account page or by emailing us. Cancelling stops future charges. Charges for deliveries that have already shipped are not refundable, except where covered by this policy (for example, damaged or missing items).

How refunds are processed

Once your refund is approved, we'll send it to your original payment method within 2 business days. Depending on your bank or PayPal, it may take 5–10 business days to show up in your account. We'll email you when your refund has been issued.

Your rights

This policy doesn't limit any rights you may have under the consumer laws of your state or country. If local law gives you more rights, those rights apply.

Questions?

Email us at hello@clockoutsleep.com. We reply within 1 business day.